Professional Phone Etiquette and Customer Service

The following Professional Phone Etiquette and Customer Service is designed to educate dental healthcare providers (DHCP) on managing phone calls professionally while protecting patient information, giving accurate guidance, and routing concerns appropriately.

What you will learn:

• Answer calls with a professional greeting and respectful tone

• Identify caller needs before taking action

• Guide upset or confused callers toward clear next steps

• Protect patient information and route concerns appropriately

Once completed, you will receive a certificate of completion to verify you have finished the training. Course Length: 45 minutes; CEU: 0.75.

The information contained in these trainings was derived from publications of the U.S. Department of Health & Human Serivces and the U.S. Department of Justice (Government Sourced Material). None of the planners, authors or instructors for this activity have any relevant financial relationships to disclose. The Government Sourced Material used by AMC is available for no charge on their associated websites. The use of the Government Sourced Material by AMC does not imply endorsement or recommendation by the U.S. Department of Health & Human Serivces, the U.S. Department of Justice or by the United States Government, of AMC, its enterprise, its facility, its services or its products. © 2026 American Medical Compliance, no copyright claimed in Government Sourced Material. If you are not completely satisfied with this course within 30 days you will receive a full refund.