Patient Relationship Management Training

The following Comprehensive Patient Relationship Management (PRM) Training course is designed to educate healthcare professionals (HCP) on how to build, maintain, and improve effective relationships with patients across diverse healthcare settings.

What you will learn:

• Understanding the importance of patient-provider relationships and their impact on health outcomes

• Mastering verbal and non-verbal communication techniques in healthcare

• Developing active listening and empathy skills for patient-centered care

• Navigating legal and ethical considerations including informed consent and confidentiality

• Managing difficult interactions through de-escalation and conflict resolution strategies

• Handling patient complaints and feedback constructively

• Implementing patient relationship management systems and digital tools

• Creating continuous improvement initiatives based on patient feedback

• Maintaining compliance with international healthcare standards and best practices

Once completed, you will receive a certificate of completion to verify your participation in this activity. Course length: 1 hour & 30 minutes; CME:1.5.

American Medical Compliance is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education to physicians. Our Continuing Medical Education (CME) program is committed to enhancing the knowledge, skills, and professional performance of healthcare providers to improve patient care outcomes. Through high-quality educational activities, we aim to address the identified educational gaps and to support the continuous professional development of our medical community. American Medical Compliance designates this activity for a maximum of 1.5 AMA PRA Category 1 Credits.

The information contained in these trainings was derived from publications of NCBI (Government Sourced Material). None of the planners, authors or instructors for this activity have any relevant financial relationships to disclose. The following interactive course will satisfy professional development requirements for patient relationship management and communication skills. The Government Sourced Material used by AMC is available for no charge on their associated websites. The use of the Government Sourced Material by AMC does not imply endorsement or recommendation by NCBI or by the United States Government, of AMC, its enterprise, its facility, its services or its products. © 2025 American Medical Compliance, no copyright claimed in Government Sourced Material. If you are not completely satisfied with this course within 30 days you will receive a full refund.