Nonviolent Crisis Intervention Training

Nonviolent Crisis Intervention Training helps healthcare providers learn how to recognize, prevent, and safely manage crisis situations using nonviolent, trauma-informed strategies to protect the safety and well-being of patients, staff, and organizations.

What You Will Learn:

• Recognize early warning signs of crisis and agitation in healthcare settings, including behavioral, emotional, and verbal indicators.

• Apply nonviolent crisis intervention models (such as the Safer-R and ACT models) to safely de-escalate crisis situations.

• Use effective verbal and non-verbal de-escalation techniques to reduce aggression while maintaining patient dignity and safety.

• Demonstrate respectful, empathetic communication and active listening when interacting with patients experiencing distress or challenging behaviors.

• Set clear, firm boundaries without confrontation to maintain professionalism and prevent escalation.

• Safely respond to verbal and physical aggression while prioritizing personal safety and ethical decision-making.

• Understand legal, ethical, and organizational responsibilities, including workplace violence prevention, reporting requirements, and staff rights.

Once completed, you will receive a certificate of completion to verify you have finished the training. Course Length: 1 hour & 15 min; CME: 1.25. 

American Medical Compliance is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education to physicians.  American Medical Compliance designates this activity for a maximum of 1.25 AMA PRA Category 1 CreditsTM.  Physicians should only claim this credit for their complete participation in this activity. Providers approved by California Board of Registered Nursing. Provider # 18138 for 1.25 Contact Hours. Our continuing education program is committed to enhancing the knowledge, skills, and professional performance of healthcare professionals as they strive to improve patient care outcomes and maintain a safe workspace. Through high-quality educational activities, we aim to address identified educational needs that support the continuous professional development of our healthcare community.

The information contained in these trainings was derived from publications of CMS, NIH, and HHS (Government Sourced Material). None of the planners, authors or instructors for this activity have any relevant financial relationships to disclose. The Government Sourced Material used by AMC is available for no charge on their associated websites. The use of the Government Sourced Material by AMC does not imply endorsement or recommendation by CMS, NIH, HHS, or by the United States Government, of AMC, its enterprise, its facility, its services or its products. © 2026 American Medical Compliance, no copyright claimed in Government Sourced Material. If you are not completely satisfied with this course within 30 days you will receive a full refund.