Coordinating Care Across Systems

Coordinating Care Across Systems Training helps employees learn integrated care, focusing on whole-person, person-centered approaches that coordinate physical health, behavioral health, and social services to improve outcomes, equity, and continuity of care.

What You Will Learn:

• Identify the core principles of integrated care and explain how physical health, behavioral health, and social services work together to support whole-person care.

• Distinguish between case management, care management, care coordination, and care navigation roles within integrated care systems.

• Apply person-centered, culturally humble, and trauma-informed approaches to support equity, trust, and client partnership.

• Recognize early signs of escalation and use appropriate de-escalation and safety strategies to maintain respectful and safe interactions.

• Describe how effective communication, documentation, and professional boundaries support continuity of care and reduce gaps in services.

Once completed, you will receive a certificate of completion to verify you have finished the training. Course Length: 35 min.

The information contained in these trainings was derived from publications of CMS, NIH, and HHS (Government Sourced Material). None of the planners, authors or instructors for this activity have any relevant financial relationships to disclose. The Government Sourced Material used by AMC is available for no charge on their associated websites. The use of the Government Sourced Material by AMC does not imply endorsement or recommendation by CMS, NIH, HHS, or by the United States Government, of AMC, its enterprise, its facility, its services or its products. © 2026 American Medical Compliance, no copyright claimed in Government Sourced Material. If you are not completely satisfied with this course within 30 days you will receive a full refund.