{"product_id":"phone-based-de-escalation-and-call-management-for-dental-healthcare-providers","title":"Phone-Based De-escalation and Call Management for Dental Healthcare Providers","description":"\u003cp data-pm-slice=\"1 1 []\"\u003eThe following Phone-Based De-escalation and Call Management for Dental Healthcare Providers is designed to educate dental healthcare providers (DHCP) on recognizing upset or escalating patient calls, using calm and structured communication, setting appropriate boundaries, responding to safety concerns, and documenting difficult interactions objectively.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you will learn:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eRecognize common causes of escalating patient calls\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eUse calm communication to guide upset callers\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eIdentify when a call requires boundaries or escalation\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eApply clear boundaries for abusive or unsafe behavior\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eDocument difficult calls objectively and accurately\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOnce completed, you will receive a certificate of completion to verify you have finished the training. Course Length: 60 minutes; CE: 1.00.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eThe information contained in these trainings was derived from publications of OSHA, CDC\/NIOSH, CMS, SAMHSA, and AHRQ(Government Sourced Material). None of the planners, authors or instructors for this activity have any relevant financial relationships to disclose. The Government Sourced Material used by AMC is available for no charge on their associated websites. The use of the Government Sourced Material by AMC does not imply endorsement or recommendation by OSHA, CDC\/NIOSH, CMS, SAMHSA, AHRQ or by the United States Government, of AMC, its enterprise, its facility, its services or its products. © 2026 American Medical Compliance, no copyright claimed in Government Sourced Material. If you are not completely satisfied with this course within 30 days you will receive a full refund.\u003c\/em\u003e\u003c\/p\u003e","brand":"American Medical Compliance","offers":[{"title":"Default Title","offer_id":50888535343271,"sku":"34324095-A","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0460\/8209\/7319\/files\/shutterstock_2620500357_1.jpg?v=1781635061","url":"https:\/\/store.americanmedicalcompliance.com\/products\/phone-based-de-escalation-and-call-management-for-dental-healthcare-providers","provider":"American Medical Compliance, inc.","version":"1.0","type":"link"}